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Helix Traits Product Consent

Last modified: January 13, 2020

Thank you for using Traits by Helix. This Product Consent can help you make sense of what using this product means. It tells you the benefits, risks, and limitations of using the product. Please take the time to read it with care.

If you have questions, Helix can help! You can contact us online or call 1-844-211-2070.

Key terms

Any terms not defined here are defined in our Terms of ServicePrivacy Policy, and Platform Consent.

  • Helix: Us! When you see the words “we,” “us,” or “our,” we’re talking about Helix.
  • Genetic Information: Genetic data used to provide your insights and/or the insight information itself.
  • Wellness: The state of being well. It involves factors like your fitness, your diet, and even some of your traits.

Purpose of Helix Traits

Helix Traits gives you a sample of what you can learn from your DNA. It also provides you a look at some traits that affect your wellness, appearance, and fitness.

What to expect

To begin, you must register Helix Traits to your Helix Account. Follow the instructions at to register this product. Before you do, you will need these things:

  • A Helix Account
  • If you don't have a Helix Account, you will need to create one. You can do so at
  • You must be 18 or older to create a Helix Account.
  • Genetic Information stored by Helix
  • A code to activate Helix Traits in your Helix Account
  • If you are getting this product with a Helix DNA Kit, this code is the same one you use to register your kit. If not, you will get a new code for this product.

This product will use select parts of your Genetic Information in these ways:

  • To give you insights about some of your traits that relate to your wellness, appearance, and fitness; and
  • To improve your insights and the product over time.

When you agree to this Product Consent, you allow Helix to use select parts of your Genetic Information to produce insights for you. After you consent, Helix will notify you when your insights are ready. If you have already been sequenced, your insights may be ready within a few minutes.

This product may ask you to respond to surveys about your insights. Helix may use survey results to improve this and other products over time. Whether you respond to these surveys is up to you.


There are benefits that come with using Helix Traits. You can do so by learning something about what your DNA can tell you about yourself. Having this knowledge may help you make more informed choices about what you eat, how you work out, or how you approach wellness.

How you benefit from Helix Traits may change over time. You may benefit in ways that cannot be foreseen today.


There are risks that come with using Helix Traits. These risks are minimal, which means they are risks you would face in your daily life.

There is a chance you could learn something that you didn’t want to know. If you compare your insights with those of a family member, you could find out that you are not related in the way you believed. (For instance, you could find out that you were adopted.) Since you share DNA with your blood relatives, what you learn could also affect them.

There is a risk of a security event in which someone may access your data without your consent. These data could include your name, contact details, or your insights. Helix takes active steps to reduce the risk of such an event. You can find more details in the Helix Privacy Policy.


Your Genetic Information cannot tell you everything about yourself. Your genes are only a part of who you are.

Your insights do not use all of your Genetic Information. The Genetic Information that is not used may affect the traits that your insights describe. Other products may use more Genetic Information for these traits.

Your insights describe traits that result from a mix of your DNA and other factors. These factors could include your lifestyle, your environment, your culture, or chance. Often, these other factors have a greater effect on these traits than DNA.

Your insights include traits that have been studied in people of European descent. What your insights describe about these traits may be less informative for users from other backgrounds.

Your insights are based on the current state of knowledge. Over time, more will be known about how DNA affects your insights. We may update your insights as this knowledge improves.

Helix Traits will not give you medical insights or advice. You should not make any health choices based solely on your insights. Traits in this product cannot tell you if you have a health condition. If you would like to learn about how your DNA affects your health, you should consult your doctor. You may also want to consult a genetic counselor. You can also use Health products from the Helix Store.

There are also some limitations to the Helix Platform and genetic testing more broadly. You can find more details about these limitations in the Helix Terms of Service and Platform Consent.

Removing Helix Traits from your Helix Account

If you no longer want access to your insights, you can revoke Helix Traits' access to your data. You can do so through your Helix Account Settings.


You may have questions about Helix Traits or your insights. If you do, you can contact our Customer Care online or call 1-844-211-2070.