Patient Resources

Genetic insights for informed healthcare decisions

Helix provides you and your healthcare provider with advanced genetic insights to support more personalized care. Our comprehensive genetic testing services offer a deeper understanding of your health, enabling more informed decisions and proactive health management strategies.

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Comprehensive genetic testing, simplified

At Helix, we’re dedicated to making genetic insights accessible and actionable. Our state-of-the-art sequencing technology and innovative Sequence Once, Query Often® approach allow for a wide range of genetic tests from a single sample. This means you can gain valuable health information over time without repeated sample collection. Whether you’re exploring hereditary cancer risks, heart health, medication responses, or family planning, Helix provides the tools to support your healthcare journey.

Diagnostic Testing Patient Resources

Specimen Collection Instructions

Result Guides

Cancer and Cardiology Diagnostic Pre-test Education Video

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Carrier Screening Pre-test Education Video

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Carrier Screening Patient Brochure

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How it works

From consultation to actionable results — genetic testing in five simple steps.

Consult Your Provider

Discuss if genetic testing is right for you.

Easy Ordering

Your provider can order tests directly.

Simple Sample Collection

Provide a saliva or blood sample.

Comprehensive Analysis

We analyze your sample using advanced sequencing.

Actionable Results

Receive insights to guide your healthcare decisions.

Comprehensive Test Menu

A comprehensive, clinically validated testing menu — all accessible from a single platform.

78 genes covered

Hereditary Cancer

BRCA1/2, Lynch syndrome, and comprehensive multi-gene panels for hereditary cancer risk identification and cascade screening.

158 genes covered

Cardiovascular Genomics

Familial hypercholesterolemia, cardiomyopathy, arrhythmia syndromes, and aortopathy panels for proactive cardiac care.

198 drug-gene pairs

Pharmacogenomics (PGx)

Drug-gene interaction testing to optimize medication selection and dosing — with results in minutes via Sequence Once, Query Often®.

278 genes covered

Carrier Screening

Expanded carrier screening for reproductive planning, covering hundreds of autosomal recessive and X-linked conditions.

Multi-condition panels

Proactive Screening

Population-scale genomic screening programs that identify at-risk patients before symptoms appear — driving early intervention and better outcomes.

Variant-specific panels

Targeted Analyses

Evaluate specific predefined variants to determine your risk for known conditions and enable focused, personalized interventions.

Frequently Asked Questions (FAQs)

Answers for patients who have questions about diagnostic testing.

Billing

Helix accepts Medicare, Medicaid, commercial insurance, and offers a cash-pay price. Additionally, individuals who meet financial criteria may qualify for Helix’s patient financial assistance program or Helix’s monthly payment plan. Payment plans can be arranged by calling 855-699-1933.

Most insurance plans cover genetic testing in the US and Helix is in-network with national and regional US health insurance plans. When your test is complete, Helix submits a claim to your insurance and once processed by your insurance, sends you a statement if you owe anything. If you have any questions regarding eligibility, insurance explanation of benefits (EOB) or your Helix bill, our Billing team is here to help at 855-699-1933.

Medicare and Medicaid beneficiaries may be eligible based on specific criteria. Medicaid recipients owe $0 for covered tests. Those with Medicare or private insurance may be responsible for coinsurance and deductibles. When your test is complete, Helix submits a claim to your insurance and once processed by your insurance, sends you a statement if you owe anything. If you have any questions regarding eligibility, insurance explanation of benefits (EOB) or your Helix bill, our Billing team is here to help at 855-699-1933.

Insurance

A positive test result indicates an increased risk of developing disease. The Genetic Information Nondiscrimination Act of 2008 (GINA) is a federal law that makes it illegal for health insurers to use genetic information to determine eligibility or make decisions related to coverage, underwriting or premium-setting. While GINA provides protection related to health insurance and employers, GINA does not prohibit providers of life, disability, and long-term care insurance from asking about and using genetic information to make coverage decisions.

While the federal law GINA provides protection related to health insurance and employers, GINA does not prohibit providers of life, disability, and long-term care insurance from asking about and using genetic information to make coverage decisions. Some states further restrict how these types of insurers use genetic information, so patients and providers may want to learn more about laws in their state.

Genetic Testing and Results

Genetic testing involves the analysis of your genes, which carry the instructions embedded in your DNA. Scientists analyze your genes during genetic testing to find small variations that could be connected to health conditions. Genetic testing is often performed to confirm suspected disease or to understand why certain health conditions are present in a family.

All of Helix’s tests must be ordered by a provider. If you would like your health care provider to order diagnostic testing for you, please direct them to our Customer Support staff at 844-211-2070 to get the process started.

Once your test has been ordered, you will need to provide a blood or a saliva sample. Your health care provider can help arrange this at their office.

Full Patient FAQs