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Patient Services
For patients undergoing clinical genetic testing ordered by a healthcare provider.
Customer Support
(844) 211-2070
Monday – Friday, 6 AM – 6 PM (Pacific)
Billing Support
(855) 699-1933
Billing Support
billing@helix.com
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PLEASE NOTE: Do not submit protected health information, participant information, or other confidential health information through this form.
Top FAQs for Patients
Many insurance plans cover clinically indicated genetic tests. Coverage depends on your plan and the specific test ordered. Contact your insurer or our billing team for details.
Results are automatically shared with the ordering provider. You can also grant access to additional providers through your Helix patient portal.
Yes. You can request your raw data through the patient portal. A support representative can walk you through the process.
Your healthcare provider will review results with you and recommend any follow-up steps such as specialist referrals or preventive care plans.