Need support with your COVID-19 test?

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We’re here to help! 

• For general questions about COVID-19 testing, please see our Frequently Asked Questions

• For questions specific to San Diego County, please see our San Diego Frequently Asked Questions

For all other questions, please feel free to reach out to our Customer Support Team:

• Email: support@helix.com

• Phone: (844) 430-0468

Please note: Our call center supporting COVID-19 testing is open Monday through Friday, 6:00 a.m. PT to 6:00 p.m. PT; Saturday and Sunday inquiries will be answered within 24 hours.

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