How it works
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Learn how Helix works, how we protect your information, and more.
What is Helix?
How do I use Helix?
How do I provide my saliva sample?
Who can use Helix?
What can I learn from my DNA?
How many people can be sequenced with each DNA collection kit?
How is this different from other services that use DNA?
What is DNA sequencing?
What is Exome+?
Privacy and security
How is my data protected?
How do I grant or limit the data I share with Helix partners?
What information do I share when I purchase products?
Are there any risks associated with providing a saliva sample to Helix?
Could using Helix make it more difficult for me to get health insurance coverage?
How accurate are the products offered through Helix?
Ordering and shipping
What payment methods does Helix accept?
Does Helix ship to P.O. Boxes?
How do I cancel an order?
I have an old Helix DNA collection kit at home, can I still use it?
How do I send back my saliva sample to Helix?
How do I track the shipment of my DNA collection kit?
What should I do if I sent my sample to the lab before registering it?
Can I purchase Geno 2.0 Next Generation for someone else?
What do I do if I received Geno 2.0 Next Generation as a gift?
Geno 2.0 (National Geographic)
How do I create a Helix account?
How do I register my DNA collection kit?
How do I find my Kit ID?
How do I select which emails I receive?
Is there a difference between buying Geno 2.0 Next Generation through Helix or through the National Geographic website?
I already have a National Geographic account. Do I need to create a Helix account?
How do I change my profile information like privacy and communication settings?
Can I close my Helix account?
Can I register multiple DNA collection kits to a single Helix account?
Can I use the same email address to create multiple Helix accounts?
How do I make sure I've successfully registered my DNA collection kit?
I'm getting errors when trying to verify my email address, reset my password, or sign in to my account. What can I do?
Why do you need my saliva sample?
Is your lab certified?
How accurate is sequencing?
I’ve heard of genotyping. Helix does DNA sequencing. What’s the difference between genotyping and sequencing?
Can I access all the data Helix obtains from sequencing my DNA sample?
Which browsers does Helix support?
Have more questions?